On some phones, an app may be available from the manufacturer to run a diagnostic check of your phone. If you`re prompted to restart your computer, do so when you can.
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You may only be given a Close option.Īfter the driver installation is complete, Close the open windows until you exit the Device Manager. Or, if you don`t see your phone name, click unknown device listed under Other Devices, and then click the Driver tab.Ĭlick Browse my computer for driver software.Ĭlick Browse, locate the Program Files/Zune/Drivers folder on your computer, and then click OK.Ĭlick Next and if you`re prompted, click Install. Open Portable Devices, double-click the name of your Windows Phone 7, and then click the Driver tab. Return to the Device Manager window, click the Action menu, and then click Scan for hardware changes. Select Delete the driver software for this device and then click OK.
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>If Windows Device Manager indicates a device problem or if the driver version of Windows Phone 7 that`s installed isn`t the current version, update the driver. If available, use a compressed air duster to remove any dirt or debris from the USB port on the phone. You may also try another port on the computer, but don`t use a USB hub or the ports located on the front of your computer. Make sure that you`re using the USB data sync cable which was included with your phone. If there is no entry in the Device Manager for your phone, your computer is not recognizing that the phone is connected to it. If your driver isn`t up-to-date, go to step 7 and update your driver. The current Driver Version should be listed as. Or, it may be listed under Other Devices as a USB device or an unknown device.ĭouble-click the name of your phone and then click the Driver tab. If Windows Phone 7 was incorrectly installed, it may be listed with a yellow exclamation mark. The name of your Windows Phone 7 should be listed under Portable Devices. If you don`t see the files, click the name of your computer. Then, click Run in the File Download dialog box and follow the steps in the wizard.ĭevice-detection blocks by device and class filtersĬlick Start, right-click Computer, and then click Properties.Ĭlick Device Manager, located in the left column.Ī window will appear with the name of your computer and a list of files. Click Fix thisproblem to open the Microsoft Fix It tool. You may be able to resolve this problem automatically.
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>Automatically check and update your drivers